Reported Issues: 25Live scheduling

Incident Report for University of Mary Washington

Resolved

This incident has been resolved.

Posted Nov 14, 2023 - 09:49 EST

Monitoring

While it appears that services are back up, we are still waiting on confirmation from the vendor.

Posted Nov 02, 2023 - 14:14 EDT

Identified

The vendor has communicated that service was impacted by a power outage at their data center. Systems should be coming back online after power is restored.

Posted Nov 02, 2023 - 13:09 EDT

Update

The vendor is aware of the issue and is continuing to investigate the issue and to restore service as quickly as possible.

Posted Nov 02, 2023 - 11:01 EDT

Investigating

The Help Desk has received reports from users of 25Live. The system appears to be down. We are working with the vendor to restore service.

We will update this page as we receive more information.

Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT

Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.

Phone: 540-654-2255
In Person: HCC Room 112
Email: helpdesk@umw.edu
Website: technology.umw.edu/helpdesk

Posted Nov 02, 2023 - 08:58 EDT

This incident affected: UMW Systems - Banner, MyTime, Website, EagleOne, UMW Wireless, Internet (25Live).