Investigating - We are currently investigating an issue with network accounts locking for many users. Technicians are narrowing the cause. At this point, it appears to be a technical issue and not malicious. We will update as we learn more.
May 24, 09:47 EDT

About This Site

This page provides information on system status, scheduled maintenance, and unscheduled downtime. (Scroll down to see Scheduled Maintenance)
Subscribe to this page for updates, or follow us on Twitter at https://twitter.com/umwIT.
If you have any questions or concerns, please contact the Help Desk: http://technology.umw.edu/helpdesk

UMW Systems - Banner, MyTime, Website, EagleOne, UMW Wireless, Internet Operational
Banner SSB - for students, employees and administrators   Operational
Banner INB - for approved employees and administrators ONLY   Operational
MyTime   Operational
UMW Website   Operational
EagleOne   Operational
Internet   Operational
UMW Wireless Networks   Operational
Teaching and Learning Systems - Canvas, Library, DoOO, UMW Blogs, Lab Printing Operational
Canvas   Operational
Library Catalog (Quest)   Operational
Library Databases   Operational
Domain of One's Own   Operational
UMW Blogs   Operational
Lab Printing (PaperCut)   Operational
Student Systems - Email, MyUMW, ResNet by Apogee Operational
Student Email - Office 365   Operational
MyUMW   Operational
ResNet by Apogee   Operational
Employee Systems - Email, SharePoint, Phone, Shared Network Drives Operational
Employee Email - Exchange and Outlook Web Access   Operational
SharePoint   Operational
UMW Phone System   Operational
Shared Network Drives   Operational
VPN (Virtual Private Network)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2018

No incidents reported today.

May 24, 2018
Resolved - Service has been restored to the UMW website. Thank you for your patience.
May 24, 12:19 EDT
Update - Per University Relations:
We are currently experiencing downtime on some UMW websites. Please know that we are working with our host to resolve the issue. To avoid such downtimes in the future, we will be moving to more stable hosting. However, as we prepare for migration to the new hosting site, we expect some hiccups. Throughout the summer as we move UMW websites to platforms with more appropriate resources for a web presence our size, some of our current servers will be heavily taxed. We appreciate your understanding and patience. UMW Blogs, Domains of One's Own, and other sites hosted outside of our University web hosts will not be affected.

To report downtime, send an email to webhelp@umw.edu.

Will my site be affected?
Though all UMW websites are being upgraded, not all will be affected by the issues described above. In general, your site is more likely to be affected if the URL contains a subdomain. For example, http://department.umw.edu/ is more likely to be affected, while http://www.umw.edu/department/ is not.
May 24, 11:45 EDT
Investigating - Many lower level and department pages on the UMW website are not responding. The Web Communications team is working with the vendor to restore functionality. This outage does not impact sites hosted on UMW Blogs or Domain of One's Own.
May 24, 09:54 EDT
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018
Completed - The scheduled maintenance has been completed.
May 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:00 EDT
Scheduled - Internet and VPN Scheduled Downtime

Sunday 5/20/18 from 3 PM to 5 PM

Impact To You: Internet and VPN service will be unavailable during this time. Please plan accordingly. Apogee ResNet services are not affected.

Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT

Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns.

Phone: 540-654-2255
In Person: HCC Room 112
Email: helpdesk@umw.edu
Website: technology.umw.edu/helpdesk
May 15, 14:57 EDT
May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 EDT
Scheduled - Banner Payments Downtime:

From 6 AM, Saturday, 5/19/18 until 12 noon.

Impact To You: Making payments in Banner will be unavailable. All other parts of Self-Service Banner (Banner SSB) will remain available.

Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT

Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns.

Phone: 540-654-2255
In Person: HCC Room 112
Email: helpdesk@umw.edu
Website: technology.umw.edu/helpdesk
May 15, 15:05 EDT
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 EDT
Scheduled - Internet Downtime

Starts: 9:00 PM, Friday, May 18th

Duration: 1 Hour

Impact To You: UMW internet access unavailable during this time. ResNet/Apogee internet services are not affected.

Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT

Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns.

Phone: 540-654-2255
In Person: HCC Room 112
Email: helpdesk@umw.edu
Website: technology.umw.edu/helpdesk
May 15, 14:42 EDT
May 17, 2018
Resolved - Technicians identified and resolved the issue with emails. If you continue to have issues please contact the Help Desk, http://technology.umw.edu/helpdesk/
May 17, 17:07 EDT
Investigating - We are getting reports that emails from outside UMW to faculty, staff, and students at UMW are bouncing back to the sender with an error message. Technicians are investigating the issue. We will update as soon as we have more information.
May 17, 16:36 EDT
May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.