Reported Issues: Canvas Down

Incident Report for University of Mary Washington

Resolved

Instructure has resolved the problems with Canvas and it is now fully available. If you are experiencing ongoing Canvas issues, please contact the Help Desk or contact 24/7 Canvas support by clicking the Help button inside Canvas.

Posted Feb 21, 2019 - 14:05 EST

Update

Instructure is experiencing ongoing problems with Amazon Web Services. They continue work to resolve the issues.

Posted Feb 21, 2019 - 13:48 EST

Update

Some users have been able to log in, but Canvas performance is very slow.

Posted Feb 21, 2019 - 12:01 EST

Identified

Canvas is currently down. Instructure (the makers of Canvas) are working to resolve the issues.

Canvas has a status page located here if you are interested in the details: https://status.instructure.com/

Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT

Please contact the IT Help Desk if you have any questions or concerns.

Phone: 540-654-2255
In Person: HCC Room 112
Email: helpdesk@umw.edu
Website: technology.umw.edu/helpdesk

Posted Feb 21, 2019 - 11:51 EST

This incident affected: Teaching and Learning Systems - Canvas, Library, DoOO, Sites@UMW, Lab Printing (Canvas).