tag:status.umw.edu,2005:/historyUniversity of Mary Washington Status - Incident History2024-03-28T04:47:38-04:00University of Mary Washingtontag:status.umw.edu,2005:Incident/199753852024-02-17T06:00:56-05:002024-02-17T06:00:59-05:00Scheduled Downtime: Network Shared Drives<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:27</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Scheduled</strong> - Network Shared Drives Downtime: <br /><br />Starts: 12:00 PM, Friday, 2/16 <br />Ends: 6:00 AM, Saturday, 2/17 <br /><br />Impact To You: The network shared drives will be down for maintenance during this time. You will not be able to access department shared drives or other such resources.<br /><br />Updates: If needed, updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/199220752024-02-10T06:00:56-05:002024-02-10T06:00:57-05:00AppsAnywhere Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> EST</small><br><strong>Scheduled</strong> - Starts: 12:00 PM, Friday, 2/9 <br />Ends: 6:00 AM, Saturday, 2/10 <br /><br />Impact To You: During this windows, the UMW AppsAnywhere servers are under maintenance. Access to AppsAnywhere will be down while technicians complete this work.<br /><br />Updates: If needed, updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/199424122024-02-09T16:43:02-05:002024-02-09T16:43:02-05:00Reported Issues: PaperCut scanning<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:43</var> EST</small><br><strong>Resolved</strong> - Technicians have resolved the issue and confirmed with users that scan-to-email functionality has been restored.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> EST</small><br><strong>Investigating</strong> - The Help Desk has received reports from users of the PaperCut multifunction devices. Users are reporting that documents from the scan to email function are not being delivered.<br /><br />Technicians are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/199404592024-02-09T14:37:11-05:002024-02-09T14:37:12-05:00Reported Issues: Domain of One's Own<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:37</var> EST</small><br><strong>Resolved</strong> - This issue with emails through Domain of One's Own has been resolved. If users are still experiencing issues they can contact us on the Get Support page of umw.domains (https://umw.domains/get-support/).</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:58</var> EST</small><br><strong>Investigating</strong> - The Help Desk has received reports from users of Domain of One's Own. We've received reports from users that e-mails are not sending from their WordPress sites.<br /><br />Technicians are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/198675612024-02-03T06:00:44-05:002024-02-03T06:01:13-05:00Scheduled: Banner Reporting<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Scheduled</strong> - Banner Reporting Downtime: <br /><br />Starts: 12:00 PM, Friday, 2/2 <br />Ends: 6:00 AM, Saturday, 2/3 <br /><br />Impact To You: Banner Reporting (for administrators) will be unavailable during this time while scheduled maintenance is performed. Banner 9 and Banner SSB will remain available during this maintenance.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/194309162023-12-29T12:00:03-05:002023-12-29T12:00:04-05:00Scheduled Downtime: Network Maintenance<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>09:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:29</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:42</var> EST</small><br><strong>Scheduled</strong> - Network maintenance and downtime: <br /><br />Starts: 9:00 AM, Friday, 12/29 <br />Ends: 12:00 PM, Friday, 12/29 <br /><br />The IT Department will be performing network maintenance on Friday, December 29th from 9:00AM to 12:00PM.<br /><br />Access to the internet will go down on the Fredericksburg campus during this time. This means access to many systems from the Fredericksburg campus will be interrupted. This includes Banner, MyTime, Canvas, Zoom video conferencing, Zoom Phone, desk phones, etc.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu<br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/192424642023-11-30T16:21:13-05:002023-11-30T16:21:14-05:00Reported Issues: SchoolDude<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Resolved</strong> - The vendor has resolved the issue with the Facilities work order system. You should be able to enter and access work orders again.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:28</var> EST</small><br><strong>Update</strong> - During this outage, please report any Facilities work orders to 540-654-1047.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:18</var> EST</small><br><strong>Investigating</strong> - The Help Desk has received reports from users of SchoolDude. Users are not able to log in.<br /><br />The vendor is aware of the outage and are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/191184362023-11-18T06:00:31-05:002023-11-18T06:00:32-05:00Scheduled Downtime: Network Shared Drives<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:53</var> EST</small><br><strong>Scheduled</strong> - Network Shared Drives Downtime: <br /><br />Starts: 12:00 PM, Friday, 11/17 <br />Ends: 6:00 AM, Saturday, 11/18 <br /><br />Impact To You: The network shared drives will be down for maintenance during this time. You will not be able to access department shared drives or other such resources.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/189998802023-11-14T09:49:32-05:002023-11-14T09:49:32-05:00Reported Issues: 25Live scheduling<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:14</var> EDT</small><br><strong>Monitoring</strong> - While it appears that services are back up, we are still waiting on confirmation from the vendor.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Identified</strong> - The vendor has communicated that service was impacted by a power outage at their data center. Systems should be coming back online after power is restored.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Update</strong> - The vendor is aware of the issue and is continuing to investigate the issue and to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> EDT</small><br><strong>Investigating</strong> - The Help Desk has received reports from users of 25Live. The system appears to be down. We are working with the vendor to restore service.<br /><br />We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/190457502023-11-11T06:00:16-05:002023-11-11T06:00:17-05:00AppsAnywhere Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Scheduled</strong> - Starts: noon, Friday, 11/10 <br />Ends: 6:00 AM, Saturday, 11/11 <br /><br />Impact To You: During this window, the UMW AppsAnywhere servers are under maintenance. Access to AppsAnywhere will be down while technicians complete this work.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/189792182023-11-04T06:00:23-04:002023-11-04T06:00:24-04:00Scheduled: Banner Reporting<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Scheduled</strong> - Banner Reporting Downtime: <br /><br />Starts: 12:00 PM, Friday, 11/3 <br />Ends: 6:00 AM, Saturday, 11/4 <br /><br />Impact To You: Banner Reporting (for administrators) will be unavailable during this time while scheduled maintenance is performed. Banner 9 and Banner SSB will remain available during this maintenance.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/186011202023-09-25T12:22:03-04:002023-09-25T12:22:03-04:00Reported Issues: 25Live scheduling<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Resolved</strong> - The issue should now be resolved. You may need to clear your browser cache if you are still getting the error.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>11:48</var> EDT</small><br><strong>Identified</strong> - The issue has been identified. A fix is being applied. We are optimistic that access will be restored in the next couple of hours.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Investigating</strong> - The Help Desk has received reports from users of 25Live scheduling. Users are reporting that they are getting an error before being prompted for credentials.<br /><br />Technicians are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/182106552023-08-21T16:39:09-04:002023-08-21T16:39:09-04:00Reported Issues: Slowness with authentication via Single Sign-On<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:39</var> EDT</small><br><strong>Resolved</strong> - Our vendor has indicated that they have resolved the issue and are monitoring their systems.<br /><br />You may need to clear your browser cache and try logging in again.<br /><br />If you continue to experience issues logging in to systems, please contact the Help Desk.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Identified</strong> - The vendor has identified the issue and is currently working toward resolution.<br /><br />Those who have used DUO to log into these systems previously should try to stay logged in, if possible. Those who have not used DUO to log into these systems should not see any impact.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Investigating</strong> - The Help Desk has received reports that there is significant slowness when trying to sign on to systems that are behind Single Sign-On (SSO). Many systems are impacted, including Banner and Canvas. Examples of systems not impacted are Microsoft 365 (email) and MyTime.<br /><br />Technicians are aware of the situation and are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/180852502023-08-12T06:00:48-04:002023-08-12T06:00:48-04:00Scheduled Downtime: Network Shared Drives<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:34</var> EDT</small><br><strong>Scheduled</strong> - Network Shared Drives Downtime: <br /><br />Starts: 12:00 PM, Friday, 8/11 <br />Ends: 6:00 AM, Saturday, 8/12 <br /><br />Impact To You: The network shared drives will be down for maintenance during this time. You will not be able to access department shared drives or other such resources.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/180208032023-08-05T06:00:11-04:002023-08-05T06:00:11-04:00AppsAnywhere Maintenance<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Scheduled</strong> - Starts: 12:00 PM, Friday, 8/4 <br />Ends: 6:00 AM, Saturday, 8/5<br /><br />Impact To You: During this windows, the UMW AppsAnywhere servers are under maintenance. Access to AppsAnywhere will be down while technicians complete this work.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/179558992023-07-29T06:00:07-04:002023-07-29T06:00:07-04:00Scheduled: Banner Reporting<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Scheduled</strong> - Banner Reporting Downtime: <br /><br />Starts: noon, Friday, 7/28 <br />Ends: 6:00 AM, Saturday, 7/29<br /><br />Impact To You: Banner Reporting (for administrators) will be unavailable during this time while scheduled maintenance is performed.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/178925812023-07-18T23:01:26-04:002023-07-18T23:01:26-04:00Emergency Maintenance: Tuesday Evening<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Scheduled</strong> - IT will be performing emergency maintenance on a critical piece of network infrastructure. Maintenance will begin at 10pm on Tuesday, July 18, 2023, and should take about an hour to complete. This maintenance will likely cause an interruption in Internet access for systems on campus. <br /><br />Once the maintenance is complete, Internet access should be restored. If you experience connectivity issues in the office on Wednesday morning, please try restarting your computer to reestablish access.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to complete this emergency maintenance. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/174826412023-06-06T08:32:43-04:002023-06-06T08:32:43-04:00Outlook - Web Access<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:32</var> EDT</small><br><strong>Resolved</strong> - The issue with accessing email using Office 365 webmail has been resolved. If you are still experiencing any issues, please contact the Help Desk (540) 654-2255 or helpdesk@umw.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> EDT</small><br><strong>Investigating</strong> - Office 365 webmail is still experiencing connectivity issues. Microsoft is aware of this and working to fix this issue.</p>tag:status.umw.edu,2005:Incident/174798302023-06-05T14:31:01-04:002023-06-05T14:31:01-04:00Outlook - Web Access<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> EDT</small><br><strong>Resolved</strong> - You should now be able to access Outlook using webmail. If you have any issues, please contact the Help Desk. Phone: (540) 654-2255 or Email: helpdesk@umw.edu.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>Investigating</strong> - You should now be able to access Outlook using webmail. If you have any issues, please contact the Help Desk. Phone: (540) 654-2255 or Email: helpdesk@umw.edu.</p>tag:status.umw.edu,2005:Incident/172662982023-05-20T06:00:17-04:002023-05-20T06:00:18-04:00Scheduled Downtime: Network Shared Drives<p><small>May <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Scheduled</strong> - Network Shared Drives Downtime: <br /><br />Starts: noon, Friday, 5/19<br />Ends: 6:00 AM, Saturday, 5/20 <br /><br />Impact To You: The network shared drives will be down for maintenance during this time. You will not be able to access department shared drives or other such resources.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/171935422023-05-13T06:00:10-04:002023-05-13T06:00:11-04:00AppsAnywhere Maintenance<p><small>May <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Scheduled</strong> - Starts: noon, Friday, 5/12<br />Ends: 6:00 AM, Saturday, 5/13 <br /><br />Impact To You: During this windows, the UMW AppsAnywhere servers are under maintenance. Access to AppsAnywhere will be down while technicians complete this work.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/169021902023-04-22T06:00:27-04:002023-04-22T06:00:31-04:00Scheduled: Banner Reporting<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Scheduled</strong> - Banner Reporting Downtime: <br /><br />Starts: 12:00 PM, Friday, 4/21 <br />Ends: 6:00 AM, Saturday, 4/22 <br /><br />Impact To You: Banner Reporting (for administrators) will be unavailable during this time while scheduled maintenance is performed.<br /><br />Updates: If needed, will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT <br /><br />Thanks for your patience as this work is completed. Please contact the IT Help Desk if you have any questions or concerns. <br /><br />Phone: 540-654-2255 <br />In Person: HCC Room 112 <br />Email: helpdesk@umw.edu <br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/169216022023-04-20T17:27:53-04:002023-04-20T17:27:55-04:00Reported Issues: Microsoft 365 email and apps<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:27</var> EDT</small><br><strong>Resolved</strong> - Microsoft has verified that the issue has been resolved. Users should now have access to all apps within Microsoft 365. If you do not see apps listed, you may need to clear your browser cache.<br /><br />Please contact the UMW Help Desk with any issues.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Update</strong> - Microsoft indicates that this issue is primarily impacting users in North and South America. They continue to investigate and are making changes that appear to be alleviating some of the issues, though they are not yet considering the incident resolved.<br /><br />As we get more information, we will post updates.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>10:39</var> EDT</small><br><strong>Investigating</strong> - The Help Desk has received reports about issues with Microsoft 365. Users are able to log in (after a brief delay). However they are not able to access any apps. <br /><br />Microsoft is investigating the issue. This issue impacts many organizations, not just UMW. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/168113852023-04-18T10:14:06-04:002023-04-18T10:14:06-04:00Reported Issues: UMW Email<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>16:43</var> EDT</small><br><strong>Monitoring</strong> - Although we are still awaiting official confirmation from Microsoft that the issue has been resolved, our internal testing indicates that emails sent from UMW accounts to addresses outside of UMW are getting delivered. Be aware that full restoration has not yet been confirmed and intermittent issues may persist.<br /> <br />Also, for any messages that UMW accounts attempted to send that were bounced back as “Undeliverable”, those messages were NOT sent and were NOT queued for delayed delivery. Any such messages will need to be sent again.<br /> <br />If you have any questions or continue to receive bounce back messages, please contact the Help Desk.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>12:43</var> EDT</small><br><strong>Identified</strong> - The Help Desk has been made aware of an issue with users trying to send emails from their UMW email account to addresses outside of UMW. Such messages are getting bounced back as undeliverable almost instantly. Messages are still being delivered from outside addresses to UMW email accounts. Messages internal to UMW are still flowing without issue.<br /><br />Technicians are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>tag:status.umw.edu,2005:Incident/166985122023-04-04T10:01:49-04:002023-04-04T10:01:50-04:00Reported Issues: AppsAnywhere HCC Lab remote apps<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Resolved</strong> - Access to the HCC Lab remote desktops through AppsAnywhere has been restored. Technicians worked with vendor support to resolve the issue.<br /><br />If you continue to have issues accessing the HCC Lab remote desktops, please contact the Help Desk.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Investigating</strong> - The Help Desk is aware of an issue accessing the HCC Lab remote desktops through AppsAnywhere. <br /><br />Technicians are investigating. We will update this page as we receive more information.<br /><br />Updates will be posted to our UMW System Status page http://status.umw.edu and our Twitter account https://twitter.com/umwIT<br /><br />Thanks for your patience as we work to resolve this issue. Please contact the IT Help Desk if you have any questions or concerns.<br /><br />Phone: 540-654-2255<br />In Person: HCC Room 112<br />Email: helpdesk@umw.edu<br />Website: technology.umw.edu/helpdesk</p>